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California Office of the Patient Advocate
“I had my first MRI. I was ignorant to the difference between my prior CT scans and an MRI scan. I was very nervous of the tight space and Teresa Childers was assigned to my MRI. I expressed my angst and my ignorance of the situation with her. Teresa was very calming and patient with me and took the time to explain the process to me with a suggestion of how to proceed in a way that helped calm me. I know this may seem insignificant to whoever is reading this, but I would not take the time to write this if it wasn’t significant to me. I was alone and felt overwhelmed and fear of anxiety. I want to express my appreciation to Teresa for her professionalism and caring bedside manner.”
“Dr. Sovilj has been my primary care physician for over ten years and her professionalism, attention to detail and diligence continue to amaze me. She does not miss a beat - always and I do mean always a step ahead of any problem. I am forever grateful. Thank you Dr. Sovilj.”
“When Karen answers, we know for sure that we are talking with someone who will do everything possible to help us. She is that human contact everyone needs when there is a problem or when we just need to reach our doctors. She is a jewel.”
“Alyson Lamothe is competent and professional. She is empathetic, attentive, kind, personable, thorough, listens well and adapts to individual patient’s needs. I have been the beneficiary of her skills and observed her interactions with other patients and staff alike. She is consistently excellent in every aspect. I feel so well cared for in her presence. She is genuinely kind and exceptionally effective and supportive. I can’t say enough good things about her.”
“I have been coming to Sansum Clinic since 1972. It is a 4-hour drive one way for us. But I would not go anywhere else for my medical treatment. I have tried another place but I always come back to Sansum. The doctors are outstanding the service is outstanding overall it is a great place to go for any medical problem.”